- When you are listening, suspend assumptions. What we assume is often invisible to us. We assume that others have had the same experiences that we have, and that’s how we listen to them. Learn to recognize assumptions by noticing when you get upset or annoyed by something someone else is saying. You may be making an assumption. Let it be – suspend it – and resume listening for understanding of the other.
- When you are speaking, express your personal response informed by your tradition, beliefs, andpractices as you have interpreted them in your life. Speak for yourself. Use “I” language. Take ownership of what you say. Speak from your heart. Notice how often the phrases “we all,” “of course,” “everyone says,” “you know” come into your conversation. The only person you can truly speak for is yourself.
- Listen without judgment. The purpose of dialogue is to come to an understanding of the other, not to determine whether they are good, bad, right or wrong. If you are sitting there thinking, “That’s good,” “That’s bad,” “I like that,” “I don’t like that,” you are having a conversation in your mind, not listening to the speaker. Simply notice when you do this, and return to being present with the speaker.
- Suspend status. Everyone is an equal partner in the inquiry. This is no seniority of hierarchy. All are colleagues with a mutual quest for insight and clarity. You are each an expert in your own life, and that’s what you bring to the dialogue process.
- Honor confidentiality. Leave the names of participants in the room so if you share stories or ideas, no one’s identity will be revealed. Create a safe space for self-expression.
- Listen for understanding, not to agree with or believe. You do not have to agree with or believe anything that is said. You job is to listen for understanding.
- Ask clarifying or open-ended questions to assist your understanding and to explore assumptions.
- Honor silence and time for reflection. Notice what wants to be said rather than what you want to say.
- One person speaks at a time. Pay attention to the flow of the conversation. Notice what patterns emerge from the group. Watch that each person has an opportunity to speak, while knowing that no one is required to speak.
From: The Sacred Art of Listening by Kay Lindahl